MTN1Call launches in Cameroon

MTN, Africa’s largest Mobile Telecoms Network, has once again selected PLP to enhance its customer relationships. MTN Cameroon has contracted PLP to implement the 1Call initiative to their high value customers. The Telecoms industry in Cameroon is very competitive and MTN1Call programme is designed to attract new clients and retain them. MTN1Call is a comprehensive lifestyle management service. MTN1Call consists of a team of Lifestyle Managers at the customers disposal. From concerts tickets to emergency assistance, whatever the customer wants or needs it’s just 1Call or 1Click away. The on demand services that the customer benefits from includes MyPA, MyEntertainment, MyDestination and a number of others to create the MTN competitor advantage.

How to avoid burnout?

Maintaining consistent output of energy that will last you throughout the year is important for your work and life balance. It is extremely important to understand your energy expenditure and how to channel it correctly for optimum use. As an extension of understanding your body it is vital to have knowledge of the symptoms and results of burnout in order that it does not affect you especially near the end of the year. Burnout can be defined as an individual’s response to chronic emotional and interpersonal stressors within the workplace. (more…)

New Operations in Mauritius

PLP Africa has established a French-language operations centre in CyberCity, Ebene, Mauritius. With leading technical infrastructure and staff recruited from leading local customer-centric businesses. This contact centre will not only service existing contracts in Mauritius (such as CimpleLife, the innovative Staff Engagement programme for Cim Group), but also additional French-language requirements across Africa. The PLP contact centre in Mauritius currently services clients in English, Creole and French.

Blue Sky gets Bigger

Blue Sky, the PLP-developed Customer Loyalty and Engagement programme for the Standard Bank Group has grown wings. After a successful launch in Lesotho in 2013, Stanbic Bank Zambia has contracted PLP to deliver the programme to its private and prestige banking clients. Launched at a gala dinner in Lusaka in April, 2015, Blue Sky will bring specially selected benefits and rewards to Stanbic’s top clients in Zambia.