At PLP we only hire people as lifestyle managers if they are excited about life and passionate about customer service. We believe that the people who fill these roles should see customer service as a valuable part of life and they must – of course – love helping people.
One of our key requirements is that team members have excellent communication skills. They need to speak and listen well, as some customers will phone when they’re in an emergency or highly stressful situation. Many of our staff members also speak multiple languages which is invaluable as we have clients across Africa.
Brenda, a team member at PLP, had a call from a man whose girlfriend went into labour. Brenda was patient and kept the caller calm until emergency assistance arrived. Thanks to Brenda and the PLP team, a beautiful, healthy baby was born.