PLP for Business

PLP For Business

Our contact centre business process outsourcing provides extreme flexibility, including partially or fully outsourced operations, using our existing or custom-created centres (based on technology requirements, location and scalability of operation).

We can deliver 24/7 contact centre operations and our cutting-edge technology ensures a rapid response to queries, unprecedented service delivery and comprehensive customer satisfaction surveys. This provides clients with complete customised solutions – delivered in their brand.
Technical capabilities include (but are not limited to):

   Automatic call distribution
   Industry-leading answering machine
   Outbound speech-enabled voice portal
   Web interaction management
   Email management
   Workflow management
   Knowledge base
   Call recording and quality management